Theus Agent Messaging — Text-Messaging Consent

Program: Theus Agent Messaging

Theus is a multi-tenant platform for commercial real estate organizations. When your organization sets up Theus, a phone number is provisioned for its tenant-scoped AI agent. That agent helps your organization's people understand and act on their commercial real estate data, and one of the ways it communicates is by text message.

Your organization adds you to its agent's whitelist as an authorized user. From then on, the agent can exchange text messages with you, and you can text the agent back. Every message is an internal, conversational, account- or operations-related exchange between you and your organization's own agent.

• Program / brand name: Theus Agent Messaging (operated by Theus Incorporated).
• Who sends the messages: your organization's tenant-scoped Theus agent, from the phone number provisioned for that organization.
• Who receives them: only the whitelisted phone numbers of that organization's own employees and authorized users — never anyone else.
• What you receive: conversational, account- and operations-related text messages as part of your work with the agent.
• Message type: closed-loop and internal only. No external messaging, no cold outbound, no marketing or promotional messaging of any kind.

Closed-loop and user-initiated

This is a closed-loop messaging program. The agent can only send messages to, and receive messages from, the whitelist of phone numbers that belong to your organization's own employees and authorized users. The agent cannot send a message to any external or non-whitelisted number under any circumstances.

You are placed on the whitelist by your own organization as an authorized user, and the messaging that follows is two-way and conversational. There is no external outbound, no broadcast or promotional messaging, and no contact with anyone outside your organization's authorized users.

• The agent messages only numbers your organization has whitelisted; it cannot reach any external number.
• There is no cold outbound, no marketing, and no promotional messaging — ever.
• Messaging is conversational and account/operational in nature, between you and your organization's own agent.

How opt-in works

Your consent is given here, by you, as an authorized user of your organization. Your organization adds your mobile number to its agent's whitelist as an authorized user (for example, during onboarding or first contact), and you affirm your consent to receive these conversational messages by checking the consent box at the bottom of this page.

Because this is a closed-loop, internal tool, opt-in confirms that you — an already-authorized member of your organization — agree to communicate with your organization's agent by text. No one outside your organization's authorized users is ever messaged.

• Your organization adds you, an authorized user, to its agent's whitelist with your mobile number.
• You review the disclosure and check the box affirming the consent statement at the bottom of this page.
• The agent then exchanges conversational, account- and operations-related messages with you one-to-one.

Message frequency

Message frequency varies and is recurring. Because this is a two-way, conversational exchange tied to your work with the agent, the number of messages you receive depends on how often you and your organization's agent communicate. The agent generally responds when you message it and as needed to continue your conversation or assist with an account or operational task.

Message and data rates

Message and data rates may apply. Theus does not charge you for the messages themselves, but your mobile carrier's standard message and data rates may apply depending on your plan. Check with your wireless carrier for details. Carriers are not liable for delayed or undelivered messages.

Opting out and getting help

You are in control at all times, even though you are an authorized user of your organization.

• Reply STOP at any time to opt out and unsubscribe from messages from your organization's Theus agent. After you send STOP, we will send one confirmation message and then stop sending texts to that number.
• Reply HELP at any time for help, or contact us at support@theus.ai. Replying HELP returns information about the program and how to get assistance.
• Because the agent is your organization's internal tool, opting out may also limit your ability to use agent text-messaging features at your organization.

Your privacy

We treat your phone number and your consent as private. Your mobile information — including your phone number and the fact that you opted in — is never sold or shared with any third party or affiliate for their own marketing or promotional purposes.

Your organization is the controller of its users' and business data, and Theus acts as its processor/service provider; Theus is the controller for its own operational data. For full details on how we handle your information and SMS data, see our Privacy Policy and Terms of Service.

• Privacy Policy: https://identity.theus.ai/privacy
• Terms of Service: https://identity.theus.ai/terms
• Phone numbers and opt-in consent are never sold or shared with third parties or affiliates for their own marketing.

Contact

Theus Incorporated, 5001 Spring Valley Rd, Dallas, TX. Questions about messaging consent? Email support@theus.ai or reply HELP to a message from your organization's agent. These Terms and your use of the messaging program are governed by the laws of the State of Delaware.